Zack was really helpful, informative and explained everything in pretty good detail. Answered all our questions.. They got our car in quicker than we expected and rebuilt the engine plus some other work in roughly a week.. Could of been a few days less once the work started.. Anyway zack called and kept us informed of the progress and checked on any additional work before doing it. Fast, and friendly with a good 36 month or 36,000 mile warranty.. Just picked the car up today and it's driving and sounding really good. Thank you all over there at A&aread more
The customer service here is great. Dexter and Alex were fantastic. I took my car in twice to get it looked at and they got it repaired on the same days. I am very thankful for all that you guys have done. If you have a Subaru, I suggest that you take your car here and trust these guys. DO NOT TAKE IT TO THE DEALERSHIP! Plus A & A has the best warranty on parts! Again, thank you!read more
I have used A&A for many years and have always been pleased. But today it was outstanding. I have been having problems with my headlights going out. The last one was replaced just three months ago and now they were both out. I took it in to get new bulbs installed and when I went to pick it up the balance was "0". No charge!! How many shops would do that? More likely, they would blame the bulbs as being defective. So nice when you have a great, honest auto repair shopread more
I brought my newly-bought used car in thinking that it only needed a ball joint replaced - after an inspection it turned out that there were a lot of issues that needed to be resolved to make my Subaru Outback safe to drive. The staff were incredibly friendly and understanding about my frustration with all of the unforeseen issues with this vehicle, and continued fixing my car until it was good to go, even comping me for a ball joint they replaced that wasn't the main issue. I was worried that because I don't know a lot about cars that I'd be taken advantage of, but they explained what needed fixed and why it needed fixed. They communicated with me with every thing that came up, and I will definitely be going back with any problems I have. I could not recommend them more.read more
I was having some mysterious issues with my subaru and I called around and was told no one could get me in for 2 weeks. I called up A&A and they asked me to come in and in the end, it took them about 15 minutes to fix a simple but extremely important car part. I could not be more grateful for them and plan to take my car here in the future!read more
Once again, A&A has made sure my car was in good shape for a road trip. Whether a multi-day drive down the Al-Can or multi-hour drive in state, you have made sure my '99 Subaru was good to go every time. With your guidance on system and tires this week I felt confident for my trip north. All went great. Also, kudos for the shuttle, which makes it really convenient to get work done in a timely way. Thank you again!read more
I can’t believe I’ve never left a review. However this is the best subie car shop in town! These guys are honest, sincere, and MOST importantly know their stuff. They have excellent customer service and communicative about what your car needs, will need, and any other factory recalls. Best shop in town!!!read more
They gave me advice over the phone that cured the problem (vibration caused by ice in the wheel wells), so I only needed an oil change. And they cleaned the outside of the car too! I love my Subaru, and this shop is part of why I keep buying Subies.
We have been using A & A for all of our Subaru needs for about 5 years now. I love that I can always trust them to be honest about what needs done. They are also excellent and getting things done in a timely matter as well. I also appreciate that they prioritize the things that need to be done so that I know what is urgent and what can wait.read more
As a female who doesn’t know much about engines, I appreciate that A&A has ALWAYS given me the most honest breakdown - reviewing my options with me before doing any costly work. Telling me what’s necessary, and what work can wait. Today I had a brake inspection and the repairs were going to cost $500 w/ my oil change. I told them right now I can’t afford that fix... and when I get paid I can come back and get my pads/rotors replaced and until then I just won’t drive it. When I showed up to pick up my car and pay for the diagnosis ($55) and the oil change ($50ish), he presented me with a bill that totaled to $0. They had comped my diagnosis and had bumped up my free oil change (which would have been my next). It was such a kind gesture - I truly appreciate them. They are the most honest and reliable shop, I’ll be a forever customer!!read more
I have been taking my car to A&A for several years and am always grateful to the person who referred them to me. The staff is knowledgeable, skilled, and helpful. They have proven themselves to be trustworthy and thoughtful. I have never had any cause for complaint. Even the waiting area is pleasant. I strongly advise any Subaru owner to take advantage of this wonderful resource.read more
I called and made an appointment for a Saturday morning, (on short notice) to change to my winter tires. The Shop made it happen during a time I wanted. When I arrived, I was cordially greeted and Alex knew exactly what I was there for. Other services were offered to me (inspect the car, change the oil), which I declined. All personnel were friendly, professional, and knowledgeable. I listen to phone conversations and everyone was treated with respect and dignity and provided detailed information regarding their situation, including estimated time and cost. Technical familiarity with each persons' car was demonstrated. I highly recommend The Shop for Subaru owners and would take my car no where else. The Shop is technically expert and honest.read more
Love A&A The Shop! They always treat me right, and I know I can trust them. Their prices are fair and reasonable, they don’t try and up sell you, they stand by their work, and I feel like they are old friends. I’ve been going there for over 20 years.
Over the course of several years I have chosen A&A The Shop to service my suburbs. I have consistently been satisfied with the courtesy and honesty of the service providers, but also the care of my vehicles. I am told weather something needs to be dealt with in the near future or soon. I even have pulled into the yard a few times to question about how something in the car operates only to have Dexter go to the car and show me. Thank you.read more
Excellent service. I had a difficult repair job that involved a warranty company and A&A The Shop went above and beyond in helping me get the work completed. They are by far the best repair shop I have ever used. Friendly service and kind, “down-home” folks. Highly recommend! The absolute best service in Anchorage.read more
A&A reliably let's me know when it's time to have a check-up. They fit me in, drive me to and fro, and give me a heads up on what will need attention in the future. Their rates are considerably better than those of the dealer, and so far all that they've fixed has solved problems and stayed fixed. Thanks for that. Great work.read more
Great service! I had a problem with my oil gasket, had it replaced and paid for the work. They gave me a 30,000 mile warranty on the work that was done. About 4 months later, I had some issues and brought it in for inspection. They HONORED their promise and fixed the issue in a timely manner. Plus the front desk guys are kind and professional. Highly recommend.read more
My experience with A&A was amazing. I bought a car on consignment from them and they really took care of me. They told me about the car before I purchased it and the history. Then they were explaining on how they have a shuttle service that will pick me up and drop me off to my house or work when I need work done on it. Awesome customer service. Great prices. This makes me happy. :)read more
Took my car without an appointment and fixed it while I was on vacation. Great communication even though I wasn't always available by phone. Good explanation of what was wrong with another shop's repairs that had resulted in my limping in 250 miles to Anchorage . I like to shop locally, not going to Anchorage for everything, but I am certainly going to try to do more business with A & A after this and previous similar experiences.read more
A&A always does a great job and they even drop me off at work if they have enough folks on hand to do so! When they saw my head gasket leaking, they even asked me to confirm if it was under warranty first, so that I could have it repaired for free by the dealer, rather than just taking my money. They came highly recommended to me and I continue to recommend them to others! The best care in town for your Subaru and other cars too!read more
A&A The Shop is THE place to take your beloved Subie! I have been going there for almost 20 years now, and each time I go, whether the repair is big or small, I get great service. Now, the shop even has a courtesy car, which is a wonderful perk! This past week I took my car in for an oil change, and when I picked it up they told me they replaced my blinker light which was out for no extra charge. This local business takes pride in their work and cares about each and every customer.read more
The only place you should be taking you Subaru to. The staff is super friendly and the mechanics are very knowledgeable. The courtesy shuttle makes early morning drop offs super easy and the owner wrote a book that is free and has lots of good information on how to care for and get the most out of your car. I recommend them to everyone I talk to.read more
They are helpful and trustworthy. They have been taking care of my Subaru for over 20 years. I have not gone anywhere else and they have always been fair and honest. They are patient and are always willing to help me understand the issues and they help me prioritize any repairs needed.
I will never go anywhere else to service my Subaru because at A&A I receive honest, comprehensive, and quality maintenance for my vehicle. Even with an oil change, A&A provides an all-around vehicle inspection, so I feel confident in the continued and safe operation of my Subaru. In addition, the staff is always upfront about what my vehicle requires immediately and what I can postpone until a later date, so I never feel pressured to spend money on parts and services I might not need. All in all, I know I am in good hands when I bring my car to A&A.read more
A&A has done a consistently good job of caring for our Subaru’s. I particularly appreciate that when they evaluate what services or repairs are needed they are realistic and do what needs to be done without adding on costly extras.