I've used A&A for a few years and have never felt disrespected or talked down to, being a woman. They have always adhered to my wishes and specifics during check in and the work is fairly priced and timely. I have many thanks to Dexter for being so on top of everything and very communicative.
They have serviced my Subarus for 20 years. I'm retiring and moving out of Alaska, and one regret that I have is that they'll no longer be servicing my cars. They're honest, efficient, and helpful. If your car is running up repairs and it's time to replace it, they'll tell you.
One of the best things I like about A&A is they communicate. Texts, and in person about your appointment and what will be done and what was done to your vehicle. We have a RAV4 and a Subaru outback that they service. They also keep a record of maintenance done and of recommended services needed. Always a smiling face when I’ve been there.
I must say, when I brought my son’s Subaru Forester into the Eagle River shop I was already feeling pretty confident that the job to be done would turn out positive. Carefully reading prior reviews my confidence grew. Dave and his crew were very professional, honest and courteous when they diagnosed the mechanical issues that needed to be repaired. In a timely fashion parts were ordered and the job scheduled. I was visiting Alaska and in town on limited time. Dave was very accommodating and committed to seeing that the job got done. The final bill was priced fair and I truly appreciated that what needed to be fixed was done, no hidden surprises or cost. Tried and true. I left as a HAPPY customer and wish to thank all the fellas at the A&A, The Shop in Eagle River, AK.
They did my repairs in a day and for great price. Super happy and highly recommended. I have yet to find another repair shop in Anchorage that can come close to this kind of service.
One of the few independent car repair companies that is completely trustworthy. They have worked on several of my Toyotas and the price is always reasonable and the quality of work is outstanding. I would use them over the local dealership 100% of the time. Dexter is the best vehicle consultant in Anchorage.
Very pleased with my experience. Much better than my experience trying to work with the local dealer. They took the time to source the parts from out of state to help save me some money. They weren't super proactive with their communication, but they were good to work with, and I will definitely be using them again.
My family has been trusting A&A The Shop for years with our cars. They are nothing but the absolute gold standard best. Quality work, knowledgeable, trustworthy, honest, helpful, pleasant, never impatient, great communication! We'd NEVER consider going anywhere else. If buying a new auto that they don't service, we'd adjust our choices to stay with them. We'd travel or buy outside and ship up to stay with them! A&A are like family, they know their customers, follow through every time, one less thing to worry about! Best practices! I wish all business were like that! Thank you, A&A!
I got my winter tires changed and balanced and the work was done in an expedient manner. They also have a shuttle service, which is very convenient if you work. I feel they are very fair in their prices too. I highly recommend them.
Once again, I was very impressed with their professionalism and the quality of work. I brought in my 2001 Toyota RAV 4 that was leaking oil on the engine block. They did a full inspection and let me know what really needed to be done now, and some other things I might want to consider in the future. No hard sell. Just good info. They were able to what what I needed, cleaned the engine up, and it’s running great. I’ll continue to use them again as it’s nice to work with knowledgeable people I can trust.
A&A, The Shop is an independently owned and operated facility and is not affiliated with Subaru of America, Inc., Fuji Heavy Industries, Ltd., or Toyota Motor Corporation
