As an Eagle River resident and long time customer of A&A there, I recently had my first repairs done at the Anchorage location. Although the repairs were more extensive, and expensive, than originally was planned for, Dexter kept me well informed every step of the way. Lonnie took great care of my car and it is running very smoothly! I appreciated my interactions with the shop and the options they gave me to help me make my decisions about how far to pursue the repairs. I highly recommend this professional business.
I recently brought my vehicle to A$A for some much-needed work on the fuel injectors, service lights, and intake system, and I couldn't be more impressed with the experience.Dexter, the service advisor, was professional, patient, and very knowledgeable. He walked me through the issues in a clear and honest way, explained the process step by step, and kept me informed throughout the repair. It made the whole experience smooth and stress-free.Lonnie, the mechanic tech, did an amazing job under the hood. The work was done right the first time, and my car now runs better than it has in a long time. You can tell he takes pride in his craft and really knows what he’s doing.Thanks to Dexter, Lonnie, and the whole A$A team for top-notch service. If you’re looking for skilled, honest, and dependable auto repair, this is the place to go!I couldnt be more pleased and they now have a loyal member. Thank you guys.
I definitely recommend A&A The Shop. I booked a prepurchase inspection over the phone, which was very easy (i.e. no long holds or cranky people). I really appreciate that they are open on Saturdays. When I arrived, Sean was the one who helped me and he was great. Their waiting area was really nice: they had water and coffee available and a restroom that was easily accessible and clean. The inspection was thorough and I got a copy of the inspection report. The car will need new tires soon but otherwise was in great shape so I bought it. Sean said in general, the shop also recommends an oil change on newly bought cars. I live out of town, so when I got home, I took the car to the shop I highly trust (who were the ones who recommended A&A to me). They checked a few other things in addition to doing the oil change and only flagged the tires like A&A did, which solidified my trust in A&A.
First of I want to thank Shaun for treating me with dignity and respect when I called and text him for more info more than once. And the other guy I forgot his name for being funny and delightful!I will say from start to finish the transaction and communication is Chefs Kiss ! I called around to find a shop that would be available and earn my business after I got screwed by Midas. Dexter took my info down and gave me info for drop box for the keys and Saturday pick up as an option. I was hesitant as this is my first time here but I always try a 5 starplace with hundreds of good reviews! I dropped off to Shaun and got text and phone call notification about my car, they help me figure out what the other guys may have done. When I picked up they supplied me pictures, parts and explained until i understood. I am so happy I found the other (guys)(good guys= A&A team)besides the dealerships! Thanks A&A you earn my business and I’ll be back
I took my daughter’s 2011 Subaru Outback to get checked because every warning light was on. A&A diagnosed several issues and got them repaired promptly. I did need to take it back bc some lights were still on due to an electrical issue but they fixed it right away with no additional charges and provided a shuttle to my house. Excellent customer service—make sure you talk to Kevin!
Sean was quick and responsive. They got my mom's car in and did the work right away - they took pictures of some damage so I could see what was damaged and they provided a quick and thorough estimate. I was very pleased with the service - it was our first time using A&A The Shop and I will be taking my car to them for ongoing service.
A&A The Shop is my go for my auto needs. I’ve brought three vehicles here to have work done and I always leave feeling good. They’re very trustworthy and great people. I recommend A&A, I’d give them 10 stars if I could.
I had a great first time experience with A&A. Just had an oil change on my 4Runner and waited for servicing which went super fast. They have a great deal online for 1st time customers and have a punch card for oil changes. I am definitely going here over the dealership from now on.
For Subaru service, these guys are great. I had taken my car to another shop (no solid diagnosis) and called the dealer, and both failed to tell me about an open recall for my vehicle...the shop wanted me to change the sparkplugs for $400, and the dealer wanted me to spend $200 for diagnostics. While I was speaking with Dexter at A&A, he was aware of the recall off the top of his head, and looked up my vehicle while they were on the phone. And bc it’s a manufacturer recall, A&A couldn’t even make money off this! Great service, great knowledge - this is the kind of shop you want to work with! Hats off to Dexter.
Such a great shop. I bring my 2020 Tacoma here that has some lift and other modifications, and they take care of everything very well. Super down to earth people and good at helping educate me I was nervous moving up to AK to find a shop that wouldn't screw me over and I'm super thankful someone referred me here.
A&A, The Shop is an independently owned and operated facility and is not affiliated with Subaru of America, Inc., Fuji Heavy Industries, Ltd., or Toyota Motor Corporation
